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Campaign Overview

Contact: yoler.jp@yolerhome.com

Product Shipping Fee Table

(If you wish to cancel your order, please contact us before the product is shipped.)

Delivery time

• Orders placed by 4pm in Japan will be delivered within 7 business days. Orders from other countries will receive their products within 2-4 weeks.
• Depending on the product inventory status and the time of order, items may be shipped on the same day or the next day (excluding Saturdays, Sundays, and company-designated holidays).
• Delivery may be delayed due to circumstances (system or equipment related, long holidays, weather conditions, etc.) In the event of a delay, we will notify you by email.
• For pre-order items, this will be stated on each product page.
• Please note that we may not be able to deliver to remote islands or certain regions as requested.

*Delivery may be earlier or later than stated due to weather or other circumstances.

*For some mountainous areas and some areas of Hokkaido, Tohoku, Kanto, Kyushu, and Okinawa main island, it may take 1 to 6 business days to deliver.

About COD fees

Please note that cash on delivery is not available.

Changing your delivery address

We cannot change the delivery address after the product has been shipped, so if you wish to make a change, we recommend that you contact us as soon as possible.

About delivery companies and delivery date/time specifications

Please note that you cannot specify the delivery company or delivery date and time.

Shipping Areas 

Please note that we are unable to ship products overseas using international shipping agents, etc.

I found an item that says "Delivery completed" but never arrived

• Please check the delivery location, such as a post box, delivery box, entrance, gas meter box, garage, bicycle basket, or building reception desk.
• Please check to see if any of your family members or housemates have received the package. The delivery company may have handed it over to them.
• Please check that the shipping address is correct. If the address is incorrect, we may have sent the item to the wrong address. Please check your order history again.
• If you have checked the above and still have not received your item, please contact the delivery company.